Information - terms and conditions

The following information sets out the conditions of use of ("the website"). GUY LAB PTY LTD ABN 92 603 391 411 are the operators of the website.

1. By accessing this website, you have agreed to be bound by the terms and conditions as set out below.

2. You agree that in the event of any dispute of any nature that may arise between you and us, these terms and conditions shall be governed by and construed exclusively in accordance with the law of Australia and NSW.

3. You understand and accept that to the fullest possible extent permitted in law, we accept no responsibility for any loss or damage or injury caused to you or your hardware or software whether such loss or injury is caused directly or indirectly by your use of this website.

4. You acknowledge that we own or may own or control copyright and/or other intellectual property rights in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include all registered and unregistered intellectual property rights of any type or nature including trademark  and copyright. You further agree that you will not infringe these rights by any method or manner now known or as may exist in the future.

5. In the event that you buy any goods or services using our website you will be bound by such terms as are notified by us to you in the process of the purchase, as indicated on the website­ or on any email received by you from us in the course of the purchase process.
6. In the absence of any email sent by us to you, the terms will be as specified within these terms and conditions or those specified on the website itself concerning the price of the goods, the methods of acceptable payment­ and the timing of such payments, and the requirement by you to pay such additional carriage and freight charges as may be specified on the website.
7. We have no responsibility to supply to you any goods or services as may be advertised for sale or supply on our website. When you place the order for goods or service­s, you are making a legal offer to us, which we may or may not accept. A legally binding contract will only exist between us when you receive written confirmation from us (by e-mail or otherwise) that confirms your order.
8. In the event of any discrepancy between the terms and conditions specified or highlighted on the website, and these terms and conditions, and or such terms and conditions­ as are specified in an email sent to you by us, in the course of a purchase, the prevailing terms will be those most favourable to us.

9. No terms agreed between us will be varied unless such a variation has been agreed by us in writing. However, we reserve the right to supply to you goods that are of an equivalent style, type and quality as those selected by you from the website, at the same price than those you ordered.

10. You may return such goods as are supplied by us to you (excluding underwear, socks, and goods purchased on sale) provided: you notify us by email (to within 7 days of receiving your order. Please include your customer order number and description of the item(s) you wish to return.
Upon our receipt of your email and our approval you will receive an email advising you of an RA number to be included with your return.
You are then required to return the items within seven days of receipt of this email to:
GUY LAB Returns 22 Ross St Newport Beach NSW Australia 2106. 
The return items must be returned in their original saleable condition, unwashed and unworn, with tags attached and in original packaging.
The items are returned at your expense to the return address specified above; if the return conditions are met we will refund you for the amount you originally paid for the items (excluding shipping fees) within 5 business days from the date we receive the goods back from you. Please allow 10 business days for the refund of monies to your account.
Goods purchased "on-sale" will not be refunded other than in the event of them being faulty.
We will not be responsible for any return packages sent to us which are sent by other than a track able mail or freight method. We recommend registered post.

11. You may exchange such goods as are supplied by us to you (excluding underwear, socks and goods purchased "on-sale") provided: you notify us by email to within 7 days of of receiving your order. Please include your customer order number and description of the item(s) you wish to exchange. Upon our receipt of your email and our approval you will receive an email advising you of an RA number to be included with your return.
You are then required to return the items within seven days of receipt of this email to:
Guy Lab Returns Department 
22 Ross St Newport Beach NSW 2106 Australia.
The return items must be returned in their original saleable condition, unwashed and unworn, with tags attached an in original packaging.
You may exchange items to items of the same value, in other colour, size or style.
non-returnable goods
12. In the following circumstances goods shall be treated as being "non-returnable": where the price of the goods was dependant on fluctuations in the financial market outside of our control; where the goods have been at your request personalised; where the goods by their nature cannot be returned; goods which by their nature for hygienic reasons cannot be resold once returned including, underwear socks and swimwear, goods which have been worn, washed and used.

13. Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. As a signature is not required by Australia post on most delivery options, please ensure you provide a secure shipping address. We recommend providing a daytime address where someone will be available to collect the order between 9am-6pm, Monday - Friday.
We advise checking to ensure your package is intact when receiving your goods.
Further details regarding our shipping processes and policies can be found elsewhere on this website.

14. This agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.
privacy and data protection
15. We have provided a privacy policy that can be accessed on this website by way of the "privacy" tab, and that policy should be regarded as part of the terms and conditions of use of this website.

16. If you have any queries or concerns relating to our website or our products or services­ or these terms and conditions please forward your query to the following email address:
17. If you do not wish to receive unsolicited information about future products or services­ from us, then please inform us in the manner specified on our website or email us as indicated above simply stating: unsubscribe.

18. If now or in the future our website facilitates you sending us information, images, comment or data of any nature by email or otherwise which is then displayed on any notice board, open discussion forum or similar communally accessible and interactive site, you must ensure that such material is not defamatory or offensive, untrue, racially offensive or an incitement to racial hatred or otherwise in breach of an individual’s right to privacy or human rights or actionable in law in any jurisdiction.
19. In the event that you do post such material on our website, such consequences that may directly or indirectly follow will be entirely your responsibly and not ours, and you agree to indemnity and hold us harmless from any action or consequences that may arise in such circumstances.
20. In the event that we receive any material from you that in our view (whether reason­able or unreasonable) is potentially actionable or otherwise objectionable, we reserve the right to withdraw the material without notice or reason, and without giving­ rise to any claim by you against us for so doing.
21. All information that you supply to us under any circumstances shall be to the best of your knowledge and belief, true and accurate, and not misleading in any manner.
helpful advice
22. Please take full responsibility for your own security when using the internet and do not under any circumstances disclose your bank details, credit card details, your personal user name or password or other such information to any other person unless you are confident that the information will not be misused by that person.
23. Please also ensure that you do not leave your personal computer unattended while it is in operation unless it is safe to do so, and be aware that public forums and chat rooms are often used by people as a means of exploiting others and obtaining personal­ information about you.
49. We can change or update these terms and conditions at any time and will publish the updates on You should check these terms and conditions when you visit


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